Client Service Representative

Client Service Representative
Lombard
Posted 2 months ago

Title: Client Service Representative

Salary: Draw/Commission

Location: Lombard, Illinois

Are you up for the Circle 8 Challenge?

Are you looking for a challenging, fast-paced sales role that offers career growth and rewarding financial potential? Circle 8 Logistics is currently looking for dynamic individuals to join our team! Circle 8 Logistics is a rapidly growing firm that will reward your efforts, giving you greater opportunity to achieve your financial and long-term career goals.

We are committed to training and mentoring our employees and giving them opportunities to excel. Your exciting career with Circle 8 Logistics will challenge you to reach beyond your best as you learn your position, gain knowledge and master core skill sets in the logistics industry. 

You will enjoy the ability to help businesses of all sizes to improve their efficiency and cost of transportation; manage existing accounts and find new revenue streams. This requires figuring out the best way to offer solutions, negotiating the best deals and also handling the day-to-day challenges that are presented in the transportation industry.

Summary/Objective:

Our Client Service Representatives ensure operational excellence in customer service for the clients of Circle 8 Logistics. This position starts as an entry level service position within a designated customer group. As your knowledge and abilities grow, so will your level of responsibility and management with the clients of Circle 8 Logistics. 

Our Client Service Representatives develop strong knowledge of operational aspects for our client’s shippers and consignees while cultivating strong relationships with their transportation/customer service teams. You will communicate directly with our customers and their shippers and receivers on all customer service related matters; build knowledge and understanding of market supply and demand and its affect on customer and carrier pricing; develop an ability to understand the tools and functions of our database and utilize critical thinking for problem resolution to ensure optimal customer service and client support.

Qualifications and Competencies:

  • Bachelor Degree Preferred or similar work experience
  • Ability to work with a team, while also delivering independent results
  • Ability to collaborate with others
  • Strong ability to persuade, motivate and influence others in person and over the phone
  • Analytical ability in problem solving and commitment to excellence in customer service
  • Ability to prioritize, multi-task and manage time effectively in a high-stress environment
  • Excellent systems knowledge: MS Office 
  • Driven, enthusiastic and highly motivated individual
  • Excellent oral and written communication/business writing skills
  • Must be organized and detail oriented

Essential Functions/Physical Demands:

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to talk, listen, observe. The employee frequently is required to sit for long periods of time; stand; walk; use hands to finger, handle or feel; reach with hands and arms; keyboard/type and look at/read a computer screen for long periods of time; make outbound calls; answer inbound calls; drive a car in order to have reliable transportation to and from work.

Travel:

Some local and overnight travel may be required in the future as role and responsibilities progress.

Circle 8 Logistics is an Equal Employment Opportunity Employer
We believe in treating each employee and applicant for employment fairly and with dignity. We base our employment decisions on merit, experience, and potential, without regard to race, color, national origin, sex, sexual orientation, gender identity, marital status, age, religion, disability, veteran status, or any other characteristic prohibited by federal, state or local law.

Job Features

Job CategoryService
SalaryDraw/Commission
LocationLombard, Illinois
PositionEntry-Level

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